Senior Management Team

SMTL-R Sheila Thompson, Fiona Stobart and Jan S. Lamb.

Collectively, our Chief Executive Officer, Clinical Lead and Quality Facilitator and Head of Non- Clinical Services are referred to as the Senior Management Team.

The Senior Management Team members work closely together to ensure the effective management and day to day running of Hospice at Home.

The team members and their individual responsibilities are as follows;

Chief Executive Officer, Fiona Stobart MA Hospice Leadership, BSc Hons.  Health Management, RGN, DN Cert., ensures that the strategy and business plan agreed by the Trustees is implemented.  She reports directly to the Board of Trustees and leads the Charity to meet agreed objectives.

“I became Chief Executive in November 2014, shortly after the Charity took over the employment of the clinical staff, previously employed by the NHS.

Previous to this I had many years’ experience as Clinical Services Manager and indeed have been involved with Hospice at Home since its inception as a pilot project in 1995.

Obviously the role of Chief Executive is completely different as I now have full responsibility for the day to day operational and management activities of both the charitable arm and the clinical services. However a major part of the role is to take the strategic lead for the charity as it is now and more importantly to steer the strategic direction for the future ensuing high quality cost effective care.

The Senior Management team play a very important role in development, implementation and evaluation of strategic decisions. Jan and Sheila play an important role in this and indeed are a great support to me.

However, my role would not be achievable without not only the hard work of staff and volunteers involved with Hospice at Home but also the support from the general public.

I promote an open door policy and welcome any one to contact me if they have a query about Hospice at Home on 01228 603203.”

Clinical Lead and Quality Facilitator – Jan S. Lamb, (MSC Palliative Care, BHSc O.T.), takes overall management responsibility for the clinical teams and provides support to the staff.  She also ensures that the care we deliver is of the highest quality and standard.

“My role is to ensure the quality and safety of Hospice at Home Carlisle and North Lakeland’s clinical services.  This is essential for the provision and delivery of safe and effective care for patients, relatives and carers but also in ensuring the organisation meets its regulatory requirements, for example, those stipulated by the Care Quality Commission.

In order to achieve the above, I work very closely with the staff and volunteers who provide the different clinical services. I am also responsible for facilitating their continued learning and professional development so that the care they provide is current, evidence based and safe.

A very important element of my role is to seek opportunities to engage with the patients, relatives and carers who access our services to make sure their expert knowledge, opinions and needs are reflected in the care we provide.

As we work collaboratively with other services another element of my role is to liaise with colleagues in health, social care and the voluntary sector etc. to continually seek ways of working together which provide the individuals using our services with the best possible care experience.

All this work is undertaken within a clinical governance structure. Processes within this framework allow continuous monitoring of the clinical services and the implementation of any necessary changes.  This means safety and quality improvements can be made in a very timely manner.”

Head of Non-Clinical Services, Sheila Thompson Dip. Soc. Pol., manages and supports the non-clinical teams of Fundraising, Finance, Administration, Marketing and Communications and Retail ensuring the effectiveness of the services provided.

“I have worked for Hospice at Home since January 2005 previously as Charity Manager and since April 2015 as Head of Non-Clinical Services.  The role of the department is to support the Clinical Services of the Charity and to ensure compliance with all statutory and regulatory requirement in relation to these functions.

I am responsible for the management of all non-clinical services providing leadership, coordination and direction to the teams.  I oversee overall financial management and Health and Safety and I am responsible for Data Protection across the organisation.  Part of my role is to act as Company Secretary which includes reporting to the Charity Commission and Companies House.

I work closely with the staff teams to deliver the outcomes set out in the organisation’s business plan.  Our non-clinical staff are supported by a team of volunteers who give their time freely and without whom we would struggle to function.”